Misleading information

On 23 November I received a call from Mondo Vodacom Rewards advising my current package at Vodacom is falling away and they migrating me to another package. The consultant explained the new package advising I am still going to get 400 minutes, 400sms and instead of 900mb I'm now going to have 3gb. I stopped her and asked how much more will it cost, she said that it would not cost anything extra. When I reviewed my statement it did cost more. I contacted Vodacom who advised that I need to contact another number regarding my query , the consultant also advised that the lady from Mondo Vodacom Rewards was meant to inform me of all the other packages and not only the one. I called *** and spoke to a consultant who the logged a query for the voice recording to be pulled. On 3 December I received an sms advising that the query has been allocated to Margo Varnicker to investigate and I will have feedback by 09 December. On 10 December I called Mondo Vodacom Rewards and was advised there is no feedback as yet and the consultant said she will send it through to the relevant department they will call me before 13h00. This never happened. I called after 14H00 just to be told there is still no feedback they will escalate it and I will have feedback Monday I called this afternoon 16h33 consultant advised there is still no feedback. This is totally unacceptable. You misleading lie to your customers. I have been a customer of Vodacom for over 20 years it is time to change service providers