Misleading information during sale
<p>I was happily surprised at the offer I was given and as my entire office can attest to I double checked every point as it seemed remarkable, When I received the device I found out that almost every question I asked was answered with a lie (at least the bigger points such as cellphone data volume which ended up as wifi not cellular data).</p> <p>When I call back to complain Mondo said they would look inot it an dcalled me back after a week saying the call sounded fine. I said this is anothe rlie and to send me the call recordings. I have not heard back and have now had my account debited by Mondo for 50% more than I was supposed to to add salt to the issue.</p>
Good day Jeff,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Jeff,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Hello
Any feedback? I still haven't heard anything from Mondo other than your note above that you are looking into it again. I did call a number of times and have spend a few hundred on the line but still not even any call logs sent to me, let alone solutions come to.
I would be happy to talk about a compromise if you don't want to cancel but I need this resolved or I need all my funds returned as I have now been charged about R500 for absolutely nothing! As recommended by one of your call agents, I have left the phone switched off since I found out all these problems.
Please let me know what is happening.
Jeff
Hello
Any feedback? I still haven't heard anything from Mondo other than your note above that you are looking into it again. I did call a number of times and have spend a few hundred on the line but still not even any call logs sent to me, let alone solutions come to.
I would be happy to talk about a compromise if you don't want to cancel but I need this resolved or I need all my funds returned as I have now been charged about R500 for absolutely nothing! As recommended by one of your call agents, I have left the phone switched off since I found out all these problems.
Please let me know what is happening.
Jeff
Mondo finally got hold of me and their support team offered me an option to either cancel or give a bit of a reimbur*****t which I took. I'm glad they did follow up on this and today I received the funds so it is complete. Of course I can't give 5 stars as the problem shouldn't have happened in the first place but thank you Mondo for sorting this out.
Mondo finally got hold of me and their support team offered me an option to either cancel or give a bit of a reimbur*****t which I took. I'm glad they did follow up on this and today I received the funds so it is complete. Of course I can't give 5 stars as the problem shouldn't have happened in the first place but thank you Mondo for sorting this out.
Hello Jeff, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Jeff, Thank you for allowing us to investigate your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***