Misleading info - No refund

<p>one of your call centre agents phoned recently to offer me a 10 gig telkom package, I then saw the Telkom ad where they advertise 15gig for R199. I phoned Mondo to change the package but the agent told me that it is the 15 gigs and router that I am getting but they just dont tell the customers about the 5 gig mobile data. I checked at a Telkom branch if i am getting the 15 gigs and they said no, i am getting the 10 gigs which means the call centre agent ****. I phoned again(***) and spoke to Phundilie who told me that they will change the package to the 15 gigs and she also tried to put me off by telling me that LTE doesnt pick up in my area but the very first agent I spoke to told me that LTE is covered in the area i live. I phoned again Wednesday to check if the change was done and then I was told that I have to cancle the contract which now means my R150 admin fee is down the drain. The whole story is just lies from Mondo's side. As your calls are all recorded can you please forward me these recorded calls and please listen to the lies your agents sell to customers.</p> <p>Eventually we were given the 15gigs and was told we wont be charged for the incorrect data package received, we received a invoice from Telkom in Novmember where we charged R1250 cancellation fees. Mondo(Ryan) assured us this is a error and that this amount we wont be paying and he will sort it.</p> <p>Come the 1 December 2016 and Telkom debits the R1250, a cancellation fee charged because of *********** call centre centre staff , now we have to make numerous calls for the R1250 to be refundedand numerus emails sent for Ryan to contact us. messages left on Mondo Facebook page - no feedback. Please sort this out and refund our money. Wish we never dealt with this company , Telkom should look into this.</p>