Misleading / False Advertising and up to "ASS" customer services

<p>I was contacted by one of Mondo's sales operators when they wanted to sell a new Wifi special pakage deal wich requires a 50G Day and 50G Niht Data pakage. I then specific told the lady that i dont want bundles but uncapped internet instead and she said they also have a special on that as well. </p> <p> </p> <p>i told her that she can pitch her sale regarding the uncapped special and then i would be interested. We spent almost an hour on the telephone to sign me up with a new contract for the uncapped special. As we were about to close the deal she mentioned the 50G day and 50G night special of which i interrupeted her and told her that i was under the impression that this was an uncapped contract that i was signing up for, of which she confirmed that it is but due to the fact that i took this contract in the middle of the month that i would have to pay pro rata to the data budles that i used and that the uncapped will be effected within the next month after, which is said that i dont have any problems with that. </p> <p> </p> <p>two months later i was busy watching television when i suddendly couldnt watch certain channels on my DSTV, when i went onto the internet it showed that i have run out of data bundles. I then phoned Telkom (which was such a waste of time as the people there dont even know what was going on in their own departments and you could hear that they didn't really want to help you because oooo it was a saturday and who wants to work on a saturday. eventually when i told the on lady that i want to speak to a manager she then wanted to help me, of which she confirmed that i dont have a uncapped contract with them but the 50-50 gig data bundle package).</p> <p> </p> <p>when i wanted to contact Mondo the following monday i couldnt find their contact numbers but had to leave them a message instead of which i did. </p> <p> </p> <p>they eventually contacted me back because i told them in my message that i want to cancel my contract due to false adervti*****t. I explained my situation to the lady that phoned me back of which she told me that she needs to escalate this to some department where an investigation whould be launched and that they will contact me back within 14 working days. This was done in March 2017. </p> <p> </p> <p>we are currently in July 2017 and stil i haven't heard antything from them. </p> <p> </p> <p>Either this mondo company does not really record they conversations like they told every costomer "please note that this call may be or is being recorded for qualitiy purposes bla bla " or mabey that have listen to the recordings and realised that they have srewed up and are to Chicken scared to phone their paying customers back to admit that the sales operator indeed saled this Wifi router to me on false pretences in order for her to reach her monthly tellesales target. </p> <p> </p> <p>i would not reccomend Telkoms service provider Mondo to anyone as they clearly dont know what they are doing and how to sale a product to a customer without trying to find a way of doing their customers in by making money out of them for their own personal benfits. </p> <p> </p>