Misleading & Disappointing Service

Deeply disappointed in the service I received from Mondo. I pre-ordered a phone over 3 weeks ago and only after multiple follow-ups that I had to make - I was told that the original sales rep I spoke to didn't complete my original application properly. So now - 3 weeks later after another call, I had to make - I'm told that he captured information incorrectly and I have to wait 7-10 days before the phone is delivered. So in total, I've waited over a month to get a phone I was originally told it would take 7-10 days. How incredibly disappointing.