ML
Merisa L

1 reviews | Active since Jun 2019

04 Jun 2019, 09:09

Misleading deals

In April a sales lady phoned me She said that she is reducing my current prices and giving me more data and less paying

Instead of paying R230 i will pay R199 and my phone number as well I will pay R169 instead of R230.... Yay me saving on my current contracts. The sim cards came and i did not use them as i had a work conference to get ready for...

So when i finally had a chance i wanted to activate my new 20 gig data... Just to find out that instead of a price reduction I'm now paying double?????

Mondo did NOT HELP ME AT ALL YOU MADE ME FALL INTO DEPT!!!!

I called Mondo and freaked out because the payment is no longer R600 pm But R1300....

So the lady did not reduce my prices she gave me new contracts (who the hell can afford so many contracts... Not ME!!!!)

I spoke to all these people at Mondo:

Aikana - Mondo Ashton - Mondo Shadai - Mondo

Ref numbers

#28368 #28582

I am now telling you as i told all these Mondo staff.....

I CANNOT AFFORD EXTRA CONTRACTS!!!! IF I KNEW SHE WAS GIVING ME CONTRACTS I WOULD HAVE SAID NOOOO!!!!!

I CANNOT AFFORD IT. MONDO will put me in bad dept now.

So please cancel these contracts ASAP.

Or can i speak to a managing director.

Merisa **********

0
Replies (8)
Mondo
Mondo's reply04 Jun 2019, 09:15
Official
Good Day Merisa,

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply04 Jun 2019, 10:40
Official
Good Day Merisa, 

Please note that we have attempted contacting you with regards to feedback for the investigation that was logged however, we have not been successful.

We will contact you again later in the day to provide you with feedback and a resolution.
 Kind Regards, 

Mondo Team 
ML
Merisa L's update04 Jun 2019, 10:51
Reviewer Update
You can please call again. 
Mondo
Mondo's reply05 Jun 2019, 11:31
Official
Good Day Merisa, 

As discussed with our consultant, we have submitted the cancellation requests.

We will keep you updated on the progress of this.

Kind Regards, 

Mondo Team
ML
Merisa L's update11 Jun 2019, 09:21
Reviewer Update
Good day Mondo

I still have not received a email from you for my money back nor from Vodacom? 

Merisa
Mondo
Mondo's reply11 Jun 2019, 09:42
Official
Good Day Merisa, 

Thank you for raising this matter with us.

Please note that we have attempted contacting you with no success.

Kindly advise what is the best possible time to contact you.

Kind Regards, 

Mondo Team 
ML
Merisa L's update11 Jun 2019, 09:45
Reviewer Update
Please indicate the number you are phoning from because my phone recognizes calls as spam.

You can call now I'm available 
Mondo
Mondo's reply11 Jun 2019, 10:34
Official
Good Day Merisa, 

As discussed with our consultant, your contracts have been successfully cancelled and your Vodacom account has been credited.

Your query is now resolved.

Should you have any further queries please feel free to contact us on ***.

Kind Regards, 

Mondo Team