LB
Lezanne B
1 reviews | Active since Feb 2014
05 Jul 2022, 22:02
Misleading customers
This company i will report as well as put my story in media 24 the lies they tell you i was told contract is declined... Friday a lady phone's say my contact is approved and i must take out a R69 insurance on my contract i asked are you sure i didn't receive any contracts she says accepted the 69 i will send your debit order for cell phone after that. I waited... Nothing i phone today they tell me the 69 is for a sim card... You are *****s. Giving clients false hope and information.. The ombudsman and ncr will here about your ways to make money. Misleading clients in believing the cell phone will come in 3 to 5 working days... No cell but a sim card.. Hello Peter let them play the voice recording.
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Replies (2)0
Replies (2)
Mondo's replyOfficial
06 Jul 2022, 08:19Good day Lezanne,
Thank you for taking the time to write to us about the above query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO246779
Regards,
The Mondo Team
Thank you for taking the time to write to us about the above query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO246779
Regards,
The Mondo Team
Mondo's reply06 Jul 2022, 08:19
Official
Good day Lezanne,
Thank you for taking the time to write to us about the above query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO246779
Regards,
The Mondo Team
Thank you for taking the time to write to us about the above query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO246779
Regards,
The Mondo Team
Mondo's replyOfficial
06 Jul 2022, 16:56Hi Lezanne,
Trust you are well.
Please note that your recent MTN application was declined and canceled.
Kindly note that the VUKA policy was canceled as well.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application was declined and canceled.
Kindly note that the VUKA policy was canceled as well.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply06 Jul 2022, 16:56
Official
Hi Lezanne,
Trust you are well.
Please note that your recent MTN application was declined and canceled.
Kindly note that the VUKA policy was canceled as well.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application was declined and canceled.
Kindly note that the VUKA policy was canceled as well.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team