TH
Teleshae H
1 reviews | Active since Dec 2019
18 Dec 2019, 19:35
Misleading customers
Absolutely dissapointed at being mislead ! I took a contract from mondo for 20gig anytime + 20gig night for R199(mtn) but i only received 10gig+10gig. I only get emails saying your query has been escalated ,however nothing gets done . I will not pay R199 pm for something i am not receiving ! Which is 20gig+20gig .
Why am i being ****** for 20gigs ?
I have the recording of our conversation and it clearly states 20gig anytime+20gig night for R199 !
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
19 Dec 2019, 08:28Good Day Teleshae,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's reply19 Dec 2019, 08:28
Official
Good Day Teleshae,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's replyOfficial
19 Dec 2019, 08:33Good Day Teleshae,
Please note that an investigation has been on the dispute you have raised.
We will revert with feedback shortly.
We will revert with feedback shortly.
Kind Regards,
Mondo Team
Mondo's reply19 Dec 2019, 08:33
Official
Good Day Teleshae,
Please note that an investigation has been on the dispute you have raised.
We will revert with feedback shortly.
We will revert with feedback shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
23 Dec 2019, 17:03Good Day Teleshae,
Please note that we have been experiencing technical difficulty locating the call recording which has been escalated to our dialler team.
We will keep you updated on the progress of this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply23 Dec 2019, 17:03
Official
Good Day Teleshae,
Please note that we have been experiencing technical difficulty locating the call recording which has been escalated to our dialler team.
We will keep you updated on the progress of this.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
27 Dec 2019, 16:53Good Day Teleshae,
Please note that we are awaiting feedback on you on what you would like to do with the contract.
We look forward to hearing from you soon.
We look forward to hearing from you soon.
Kind Regards,
Mondo Team
Mondo's reply27 Dec 2019, 16:53
Official
Good Day Teleshae,
Please note that we are awaiting feedback on you on what you would like to do with the contract.
We look forward to hearing from you soon.
We look forward to hearing from you soon.
Kind Regards,
Mondo Team
Mondo's replyOfficial
30 Dec 2019, 10:49Good Day Teleshae,
Kindly note that we have attempted contacting you regarding the above query with no success.
Please advise what is the best possible time to contact you to resolve this query.
Kind Regards,
Mondo Team
Mondo's reply30 Dec 2019, 10:49
Official
Good Day Teleshae,
Kindly note that we have attempted contacting you regarding the above query with no success.
Please advise what is the best possible time to contact you to resolve this query.
Kind Regards,
Mondo Team
Mondo's replyOfficial
31 Dec 2019, 09:46Good Day Teleshae,
Thank you for getting back to us.
As requested, we have submitted the cancellation and we will revert with feedback once the network service provider advises us on the outcome.
As requested, we have submitted the cancellation and we will revert with feedback once the network service provider advises us on the outcome.
Kind Regards,
Mondo Team
Mondo's reply31 Dec 2019, 09:46
Official
Good Day Teleshae,
Thank you for getting back to us.
As requested, we have submitted the cancellation and we will revert with feedback once the network service provider advises us on the outcome.
As requested, we have submitted the cancellation and we will revert with feedback once the network service provider advises us on the outcome.
Kind Regards,
Mondo Team
Mondo's replyOfficial
03 Jan 2020, 16:53Good Day Teleshae,
Please note that the network service provider has cancelled your contract and your query is resolved.
Kindly forward the supporting documentation to our team to arrange for you to be refunded.
Kindly forward the supporting documentation to our team to arrange for you to be refunded.
Kind Regards,
Mondo Team
Mondo's reply03 Jan 2020, 16:53
Official
Good Day Teleshae,
Please note that the network service provider has cancelled your contract and your query is resolved.
Kindly forward the supporting documentation to our team to arrange for you to be refunded.
Kindly forward the supporting documentation to our team to arrange for you to be refunded.
Kind Regards,
Mondo Team