RM
Rose M

1 reviews | Active since May 2012

06 Feb 2020, 10:41

Misleading and ********** information by Mondo mobile on behalf of Vodacom

Agent called with misleading information on behalf of Vodacom in order to sell more data and minutes. they telling you that Vodacom has slice the prices of data and minutes due to the investigations in the media and you qualify to get more data,in the meantime they want to upgrade you without informing you its a migration The worse is calling them back for reversal,then suddenly they become defensive and tell you about their processes. Vodacom should not allow these company to tarnish their name

0
Replies (3)
Mondo
Mondo's reply06 Feb 2020, 10:57
Official
Good Day Rose, 

Thank you for raising your query with us. 

As per our conversation, your query has been submitted to the relevant department and feedback will be provided shortly. 

Kind Regards, 

Mondo Team 


Mondo
Mondo's reply07 Feb 2020, 08:59
Official
 
Good Day Rose, 

As per our conversation, we have submitted an urgent migration reversal for you.

Our team will keep you updated on the progress of this.

Kind Regards, 

Mondo Team 

 
Mondo
Mondo's reply10 Feb 2020, 09:27
Official
Good Day Rose, 

As per our conversation, your migration has been successfully reversed.

Should you have any further queries, feel free to contact us on ***.

Kind Regards, 

Mondo Team