JP
JOHNNIE P

1 reviews | Active since Aug 2019

13 Aug 2020, 15:07

Misleading and dishonest People

I app**** for a Hauwei Y9 Prime 2019 on "MTN made for me XS contract for R259× 24months".After I received the device they sent my the agreement that didn't match what they told me on the phone call.The new agreement that I didn't agreed to was now a "36 months my MTN choice flexi 220 for R278.44".Today I checked my monthly bill and got another surprise my ****ing bill is R475.85.Im so ****ing angry right now.I need you to cancel this contract because it's still not 14 days which is on website. You website states that you can cancel a contract within 14 days... So guess what I'm canceling it if you don't change this ***** activities of yours.I have proof of the contract I app**** for and the proof of the ridiculous bill for 13 days and also the agreement which was sent to me a week after the device got delivered.I will not pay cancelation fees because the 14 days is not over!!!!!!! I want my 24 months contract and my bill fixed!!!!!!!!!!

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Replies (5)
Mondo
Mondo's reply13 Aug 2020, 15:18
Official
Hi Johnnie, 
Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.

Kind Regards, 

Mondo Team 
JP
JOHNNIE P's update13 Aug 2020, 15:25
Reviewer Update
I want this mess fixed or I won't pay a cent,I don't care what you'll do.Stop making fools out of people!!!
Mondo
Mondo's reply13 Aug 2020, 16:36
Official
Hi Johnnie, 
As discussed with our consultant please note that we have logged an investigation for the dispute raised.

We will revert with feedback.

Kind Regards, 

Mondo Team 
JP
JOHNNIE P's update13 Aug 2020, 21:43
Reviewer Update
Ok I'll be waiting.
JP
JOHNNIE P's update14 Aug 2020, 17:17
Reviewer Update
Thank you Kim.Im very happy now after the call received today.What a loving and caring person.