MISLEADING
<p>On 13/07/2017 a telesales agent of yours, Nyasha, contacted me regarding your Mega Big DEal in conjunction with Telkom. </p> <p>I had accepted this deal. Deal was approved on 14/07/2017. </p> <p>Debit order of R149 admin fee was deducted from my account on 15/07/2017. </p> <p>This month on the 15th my bill is due, however I have not even received the product app**** for nor has a courier service ever contacted me. </p> <p>It is now 08/08/2017!</p> <p>What is is going on!? </p> <p>Your after sales communication and client liaison is completely pathetic. </p> <p>Please come back to me soonest. I would like to opt-out if a solution cannot be obtained. </p>
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Mondo's replyOfficial
11 Aug 2017, 10:48Good day Roxanne,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Best regards,
Mondo's reply11 Aug 2017, 10:48
Official
Good day Roxanne,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Best regards,
Mondo's replyOfficial
23 Oct 2017, 09:03Good day Roxanne,
We have not been successful contacting you, however, we trust that your query has now been resolved.
Should you have any further queries please feel free to contact.
Regards,
Mondo Team
***
Best regards,
Mondo's reply23 Oct 2017, 09:03
Official
Good day Roxanne,
We have not been successful contacting you, however, we trust that your query has now been resolved.
Should you have any further queries please feel free to contact.
Regards,
Mondo Team
***
Best regards,