MZ
Marthinus Z
1 reviews | Active since Jan 2023
23 Jan 2023, 11:28
Mislead into a contract by incorrect cancelation fee by Mondo Team
salesmen mislead me in to a contract by saying the early cancelation fee is R195 for any reason. The MTN Store was my next stop to cancel the contract because I use less then 15% of the data . They told me the cancelation fee would be around 800 because i have made a few payments . I called the cancelation department and they said it is around R1000 .I have the recording to show she said 195 for the early cancelation fee.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
30 Jan 2023, 08:19Hi Marthinus,
Trust you are well.
Thank you for raising the above concern with us.
We have escalated this to the relevant department to complete a reassessment.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Thank you for raising the above concern with us.
We have escalated this to the relevant department to complete a reassessment.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Mondo's reply30 Jan 2023, 08:19
Official
Hi Marthinus,
Trust you are well.
Thank you for raising the above concern with us.
We have escalated this to the relevant department to complete a reassessment.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Thank you for raising the above concern with us.
We have escalated this to the relevant department to complete a reassessment.
Once we receive feedback, we will advise you.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Feb 2023, 11:35Hi Marthinus,
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that the reassessment that we had submitted was deemed Valid (in your favour).
Due to the above, I have logged a collection request with DSV couriers. DSV will be in contact with you in order to set an appointment for collection.
Once the device is collected and returned to the MTN warehouse, a cancellation and refund will be processed.
We do apologize for the inconvenience caused regarding your query.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that the reassessment that we had submitted was deemed Valid (in your favour).
Due to the above, I have logged a collection request with DSV couriers. DSV will be in contact with you in order to set an appointment for collection.
Once the device is collected and returned to the MTN warehouse, a cancellation and refund will be processed.
We do apologize for the inconvenience caused regarding your query.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply12 Feb 2023, 11:35
Official
Hi Marthinus,
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that the reassessment that we had submitted was deemed Valid (in your favour).
Due to the above, I have logged a collection request with DSV couriers. DSV will be in contact with you in order to set an appointment for collection.
Once the device is collected and returned to the MTN warehouse, a cancellation and refund will be processed.
We do apologize for the inconvenience caused regarding your query.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that the reassessment that we had submitted was deemed Valid (in your favour).
Due to the above, I have logged a collection request with DSV couriers. DSV will be in contact with you in order to set an appointment for collection.
Once the device is collected and returned to the MTN warehouse, a cancellation and refund will be processed.
We do apologize for the inconvenience caused regarding your query.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Apr 2023, 16:21Good Day Marthinus,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply05 Apr 2023, 16:21
Official
Good Day Marthinus,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team