LK
Lebohang K
1 reviews | Active since Oct 2015
28 Aug 2025, 17:11
Mislead information on an MTN Wifi- package
They a quick to sell you a product and provide you with misleading information for their benefit
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Replies (1)LK
Lebohang K's updateReviewer Update
28 Aug 2025, 17:44 I Purchased an MTN Router through Mondo's sales Agent which during the sale misleading information was provided to me.
I was informed that the package payment for the month-to-month subscription will resume on the 04 September 2025. I took out the Router on the 06 July 2025 and was told to pay an upfront fee which is inclusive of the July and August payment. To my surprise my connectivity was suspended in August by MTN due to non-payment.
I logged a complaint with Mondo on the 18 August 2025 with an agent by the name of Robin, she advised me that the process of investigation takes 3-5 working days and she will contact me within the period, to date still waiting for her call. No surprise in that!
Called again on 22 August 2025 spoke to an agent Ayanda (ref: KKFHMG) she advised me that the investigation is not complete, I will get feedback on Monday the 25 August 2025 still nothing was provided to me.
Called again today the 28 August 2025 only to be by the agent Precious(***) she can’t give me feedback the assessor will contact me by 16H30 to provide me with feedback .
Yet again no call was received no surprise in that, I called in again spoke to an agent by the surname Pillay only her to hang up the call and don't even call me back.
Called back again spoke to an agent Smangele who surprisingly told me that the investigation was complete, and it was in my favour as I was misinformed but however there is nothing they can do because it’s a month-to-month contract and I must contact MTN. What nonsense The very same MTN that told me to contact Mondo because they sold the product
I am without connectively because MTN suspended my connection, I therefore had to pay the shortfall amount to be reconnect.
Mondo should take the responsibility on the misleading information provided by their agents which they appointed to sell the products to clients. This has impacted me negatively
I request that Mondo refunds me the payment I had made to MTN based on the conclusion of their investigation which was in my favour.
Complaint Ref; RC***
Looking forward to hearing from you or I will escalate further to the information Regulator of South Africa
Regards
Lebohang
I was informed that the package payment for the month-to-month subscription will resume on the 04 September 2025. I took out the Router on the 06 July 2025 and was told to pay an upfront fee which is inclusive of the July and August payment. To my surprise my connectivity was suspended in August by MTN due to non-payment.
I logged a complaint with Mondo on the 18 August 2025 with an agent by the name of Robin, she advised me that the process of investigation takes 3-5 working days and she will contact me within the period, to date still waiting for her call. No surprise in that!
Called again on 22 August 2025 spoke to an agent Ayanda (ref: KKFHMG) she advised me that the investigation is not complete, I will get feedback on Monday the 25 August 2025 still nothing was provided to me.
Called again today the 28 August 2025 only to be by the agent Precious(***) she can’t give me feedback the assessor will contact me by 16H30 to provide me with feedback .
Yet again no call was received no surprise in that, I called in again spoke to an agent by the surname Pillay only her to hang up the call and don't even call me back.
Called back again spoke to an agent Smangele who surprisingly told me that the investigation was complete, and it was in my favour as I was misinformed but however there is nothing they can do because it’s a month-to-month contract and I must contact MTN. What nonsense The very same MTN that told me to contact Mondo because they sold the product
I am without connectively because MTN suspended my connection, I therefore had to pay the shortfall amount to be reconnect.
Mondo should take the responsibility on the misleading information provided by their agents which they appointed to sell the products to clients. This has impacted me negatively
I request that Mondo refunds me the payment I had made to MTN based on the conclusion of their investigation which was in my favour.
Complaint Ref; RC***
Looking forward to hearing from you or I will escalate further to the information Regulator of South Africa
Regards
Lebohang
LK
Lebohang K's update28 Aug 2025, 17:44
Reviewer Update
I Purchased an MTN Router through Mondo's sales Agent which during the sale misleading information was provided to me.
I was informed that the package payment for the month-to-month subscription will resume on the 04 September 2025. I took out the Router on the 06 July 2025 and was told to pay an upfront fee which is inclusive of the July and August payment. To my surprise my connectivity was suspended in August by MTN due to non-payment.
I logged a complaint with Mondo on the 18 August 2025 with an agent by the name of Robin, she advised me that the process of investigation takes 3-5 working days and she will contact me within the period, to date still waiting for her call. No surprise in that!
Called again on 22 August 2025 spoke to an agent Ayanda (ref: KKFHMG) she advised me that the investigation is not complete, I will get feedback on Monday the 25 August 2025 still nothing was provided to me.
Called again today the 28 August 2025 only to be by the agent Precious(***) she can’t give me feedback the assessor will contact me by 16H30 to provide me with feedback .
Yet again no call was received no surprise in that, I called in again spoke to an agent by the surname Pillay only her to hang up the call and don't even call me back.
Called back again spoke to an agent Smangele who surprisingly told me that the investigation was complete, and it was in my favour as I was misinformed but however there is nothing they can do because it’s a month-to-month contract and I must contact MTN. What nonsense The very same MTN that told me to contact Mondo because they sold the product
I am without connectively because MTN suspended my connection, I therefore had to pay the shortfall amount to be reconnect.
Mondo should take the responsibility on the misleading information provided by their agents which they appointed to sell the products to clients. This has impacted me negatively
I request that Mondo refunds me the payment I had made to MTN based on the conclusion of their investigation which was in my favour.
Complaint Ref; RC***
Looking forward to hearing from you or I will escalate further to the information Regulator of South Africa
Regards
Lebohang
I was informed that the package payment for the month-to-month subscription will resume on the 04 September 2025. I took out the Router on the 06 July 2025 and was told to pay an upfront fee which is inclusive of the July and August payment. To my surprise my connectivity was suspended in August by MTN due to non-payment.
I logged a complaint with Mondo on the 18 August 2025 with an agent by the name of Robin, she advised me that the process of investigation takes 3-5 working days and she will contact me within the period, to date still waiting for her call. No surprise in that!
Called again on 22 August 2025 spoke to an agent Ayanda (ref: KKFHMG) she advised me that the investigation is not complete, I will get feedback on Monday the 25 August 2025 still nothing was provided to me.
Called again today the 28 August 2025 only to be by the agent Precious(***) she can’t give me feedback the assessor will contact me by 16H30 to provide me with feedback .
Yet again no call was received no surprise in that, I called in again spoke to an agent by the surname Pillay only her to hang up the call and don't even call me back.
Called back again spoke to an agent Smangele who surprisingly told me that the investigation was complete, and it was in my favour as I was misinformed but however there is nothing they can do because it’s a month-to-month contract and I must contact MTN. What nonsense The very same MTN that told me to contact Mondo because they sold the product
I am without connectively because MTN suspended my connection, I therefore had to pay the shortfall amount to be reconnect.
Mondo should take the responsibility on the misleading information provided by their agents which they appointed to sell the products to clients. This has impacted me negatively
I request that Mondo refunds me the payment I had made to MTN based on the conclusion of their investigation which was in my favour.
Complaint Ref; RC***
Looking forward to hearing from you or I will escalate further to the information Regulator of South Africa
Regards
Lebohang