Mislead

I was mislead by Mondo saleslady that my MTN number was drawn and that with buying a certain product I will receive a Educational Voucher of R40 000 and assured me that this voucher can be used to pay my Childs school fees. I made a few follow up calls and asked for written conformation (received nothing ). Received the product with no voucher. Called Mondo, was told to call MTN, MTN told me to call Mondo. Was then informed by Mondo that voucher can't be used for school fees. I told them to cancel and collect. Person from Mondo informed me to take the product to MTN store, the MTN store said no they can't accept the package and that Mondo should come and collect. So by given the run around for over a week I've decided to lodge a complaint with ICASA but I need a complaint Reference number of my complaint lodge with Mondo to proceed. Called Mondo again and asked for number (should be on system) that I lodged per telephone and was told will be escalated to a manager. Surprise!!!!!!! there was no complaint on the system and lodge a complaint per telephone again and now here. Congratulations Mondo you took a single mother for a fool. Please come and collect and make sure no debit order is collected from my bank account.