LC
Lebogang C
1 reviews | Active since Jul 2021
09 Jul 2021, 18:42
Misinformed
I had a telkom Sim contract which I took through MONDO, and I was paying R70 for all the benefits I was getting, which were 500MB all network data, 1500 MB whatsapp data and 3000 telkom to telkom minutes. A month before my contract end I got a call for renewal and I asked if the benefits will change or stay the same since I was told that they no longer offer the R70 contract now it's R99. I was informed that I will continue getting all the benefits I was getting the only difference is that they will add 15 minutes for all networks that's why I'll be paying R99. But to my surprise when my benefits were loaded I found different things, my benefits we reduced but the money went to R99. I called mondo and since they said they are doing investigation, till now nothing and they said it only takes 48 hrs. But it's been more than that, now we on the second week with no response.
Helpful (0)
Replies (15)0
Replies (15)
Mondo's replyOfficial
09 Jul 2021, 18:48 Hi Lebogang,
Thank you for taking the time to write to us about your recent upgrade with Telkom.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO127517.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your recent upgrade with Telkom.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO127517.
Regards,
The Mondo Team
Mondo's reply09 Jul 2021, 18:48
Official
Hi Lebogang,
Thank you for taking the time to write to us about your recent upgrade with Telkom.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO127517.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your recent upgrade with Telkom.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO127517.
Regards,
The Mondo Team
LC
Lebogang C's updateReviewer Update
09 Jul 2021, 19:49Hi...
I've been told the very same thing that they are investigating, and said I will get response within 48 hours. 48 hours has passed and still no feed back, I feel like nothing seems to be done. And this is so frustrating. I was so happy with MONDO until now when I decided to renew. Honestly I regret renewing as I'm not happy at all to a point I'm even considering cancellation as I was misinformed
I've been told the very same thing that they are investigating, and said I will get response within 48 hours. 48 hours has passed and still no feed back, I feel like nothing seems to be done. And this is so frustrating. I was so happy with MONDO until now when I decided to renew. Honestly I regret renewing as I'm not happy at all to a point I'm even considering cancellation as I was misinformed
LC
Lebogang C's update09 Jul 2021, 19:49
Reviewer Update
Hi...
I've been told the very same thing that they are investigating, and said I will get response within 48 hours. 48 hours has passed and still no feed back, I feel like nothing seems to be done. And this is so frustrating. I was so happy with MONDO until now when I decided to renew. Honestly I regret renewing as I'm not happy at all to a point I'm even considering cancellation as I was misinformed
I've been told the very same thing that they are investigating, and said I will get response within 48 hours. 48 hours has passed and still no feed back, I feel like nothing seems to be done. And this is so frustrating. I was so happy with MONDO until now when I decided to renew. Honestly I regret renewing as I'm not happy at all to a point I'm even considering cancellation as I was misinformed
Mondo's replyOfficial
12 Jul 2021, 08:37Hi Lebogang,
We apologize for the inconvenience and can confirm that we are working on your query.
One of our dedicated consultants will be in contact with you.
Regards,
The Mondo Team
We apologize for the inconvenience and can confirm that we are working on your query.
One of our dedicated consultants will be in contact with you.
Regards,
The Mondo Team
Mondo's reply12 Jul 2021, 08:37
Official
Hi Lebogang,
We apologize for the inconvenience and can confirm that we are working on your query.
One of our dedicated consultants will be in contact with you.
Regards,
The Mondo Team
We apologize for the inconvenience and can confirm that we are working on your query.
One of our dedicated consultants will be in contact with you.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Jul 2021, 11:21Hi Lebogang,
Kindly note that due to the protest action, our offices are closed for the day.
A dedicated consultant will be in contact with you upon our return to the office.
Regards,
The Mondo Team
Kindly note that due to the protest action, our offices are closed for the day.
A dedicated consultant will be in contact with you upon our return to the office.
Regards,
The Mondo Team
Mondo's reply12 Jul 2021, 11:21
Official
Hi Lebogang,
Kindly note that due to the protest action, our offices are closed for the day.
A dedicated consultant will be in contact with you upon our return to the office.
Regards,
The Mondo Team
Kindly note that due to the protest action, our offices are closed for the day.
A dedicated consultant will be in contact with you upon our return to the office.
Regards,
The Mondo Team
LC
Lebogang C's updateReviewer Update
18 Jul 2021, 13:16Hi....
I'm still waiting... I feel like now Mondo is gonna use protest as an excuse to handle our issues... When I called they say 48 hrs, and it was before the protest... So now I'm still waiting for the call and my case to be resolved... Come month end you gonna bill me for something that I was misinformed about and that I'm not also happy about... This is so unfair... I regret ever agreeing on renewing my contract...
I'm still waiting... I feel like now Mondo is gonna use protest as an excuse to handle our issues... When I called they say 48 hrs, and it was before the protest... So now I'm still waiting for the call and my case to be resolved... Come month end you gonna bill me for something that I was misinformed about and that I'm not also happy about... This is so unfair... I regret ever agreeing on renewing my contract...
LC
Lebogang C's update18 Jul 2021, 13:16
Reviewer Update
Hi....
I'm still waiting... I feel like now Mondo is gonna use protest as an excuse to handle our issues... When I called they say 48 hrs, and it was before the protest... So now I'm still waiting for the call and my case to be resolved... Come month end you gonna bill me for something that I was misinformed about and that I'm not also happy about... This is so unfair... I regret ever agreeing on renewing my contract...
I'm still waiting... I feel like now Mondo is gonna use protest as an excuse to handle our issues... When I called they say 48 hrs, and it was before the protest... So now I'm still waiting for the call and my case to be resolved... Come month end you gonna bill me for something that I was misinformed about and that I'm not also happy about... This is so unfair... I regret ever agreeing on renewing my contract...
Mondo's replyOfficial
19 Jul 2021, 09:17Hi Lebogang,
Trust you are well.
As per your telephonic discussion with Nicole, kindly note that an urgent investigation request has been escalated to the relevant department.
We will provide you with an update later today.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, kindly note that an urgent investigation request has been escalated to the relevant department.
We will provide you with an update later today.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply19 Jul 2021, 09:17
Official
Hi Lebogang,
Trust you are well.
As per your telephonic discussion with Nicole, kindly note that an urgent investigation request has been escalated to the relevant department.
We will provide you with an update later today.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with Nicole, kindly note that an urgent investigation request has been escalated to the relevant department.
We will provide you with an update later today.
We do apologize for the delay.
Regards,
The Mondo Team
LC
Lebogang C's updateReviewer Update
20 Jul 2021, 08:00Hi
I was promised for an update later yesterday... Then boom no update, I guess another delay... Now I'm tired of being patient... I just want to terminate my contract with Mondo. I'll get another contract with people who will value me
I was promised for an update later yesterday... Then boom no update, I guess another delay... Now I'm tired of being patient... I just want to terminate my contract with Mondo. I'll get another contract with people who will value me
LC
Lebogang C's update20 Jul 2021, 08:00
Reviewer Update
Hi
I was promised for an update later yesterday... Then boom no update, I guess another delay... Now I'm tired of being patient... I just want to terminate my contract with Mondo. I'll get another contract with people who will value me
I was promised for an update later yesterday... Then boom no update, I guess another delay... Now I'm tired of being patient... I just want to terminate my contract with Mondo. I'll get another contract with people who will value me
Mondo's replyOfficial
20 Jul 2021, 08:10Good day,
Please note that you will receive a call this morning.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that you will receive a call this morning.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply20 Jul 2021, 08:10
Official
Good day,
Please note that you will receive a call this morning.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that you will receive a call this morning.
We do apologize for the delay.
Regards,
The Mondo Team
LC
Lebogang C's updateReviewer Update
20 Jul 2021, 09:24Hi Nicole
Thank you for the call... I will wait to hear from you...
Thank you for the call... I will wait to hear from you...
LC
Lebogang C's update20 Jul 2021, 09:24
Reviewer Update
Hi Nicole
Thank you for the call... I will wait to hear from you...
Thank you for the call... I will wait to hear from you...
Mondo's replyOfficial
20 Jul 2021, 09:40Hi Lebogang,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
Mondo's reply20 Jul 2021, 09:40
Official
Hi Lebogang,
You are welcome.
Regards,
The Mondo Team
You are welcome.
Regards,
The Mondo Team
LC
Lebogang C's updateReviewer Update
21 Jul 2021, 13:43Good day...
Thank you for all the assistance I got. But now since I waited to hear from you guys... A way forward... Since the investigation ruled on my favor, do I get the benefits I used to get based on how I were informed or should I just cancel my contract as I can't be paying more for something I didn't agree to
Thank you for all the assistance I got. But now since I waited to hear from you guys... A way forward... Since the investigation ruled on my favor, do I get the benefits I used to get based on how I were informed or should I just cancel my contract as I can't be paying more for something I didn't agree to
LC
Lebogang C's update21 Jul 2021, 13:43
Reviewer Update
Good day...
Thank you for all the assistance I got. But now since I waited to hear from you guys... A way forward... Since the investigation ruled on my favor, do I get the benefits I used to get based on how I were informed or should I just cancel my contract as I can't be paying more for something I didn't agree to
Thank you for all the assistance I got. But now since I waited to hear from you guys... A way forward... Since the investigation ruled on my favor, do I get the benefits I used to get based on how I were informed or should I just cancel my contract as I can't be paying more for something I didn't agree to
Mondo's replyOfficial
21 Jul 2021, 13:50Good day,
Please note that you will receive a call before COB today in order to provide you with a resolution.
Regards,
The Mondo Team
Please note that you will receive a call before COB today in order to provide you with a resolution.
Regards,
The Mondo Team
Mondo's reply21 Jul 2021, 13:50
Official
Good day,
Please note that you will receive a call before COB today in order to provide you with a resolution.
Regards,
The Mondo Team
Please note that you will receive a call before COB today in order to provide you with a resolution.
Regards,
The Mondo Team
LC
Lebogang C's updateReviewer Update
21 Jul 2021, 14:27Will really appreciate that... It's long overdue
LC
Lebogang C's update21 Jul 2021, 14:27
Reviewer Update
Will really appreciate that... It's long overdue
Mondo's replyOfficial
21 Jul 2021, 14:31Good day,
We do apologize for the delay.
Regards,
The Mondo Team
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply21 Jul 2021, 14:31
Official
Good day,
We do apologize for the delay.
Regards,
The Mondo Team
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Aug 2021, 12:49Hi Lebogang,
As discussed with our consultant Kim, please note that your Telkom contract is cancelled and your query is resolved.
Reference Number: ***4
Please call or email our team if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant Kim, please note that your Telkom contract is cancelled and your query is resolved.
Reference Number: ***4
Please call or email our team if you have any further queries.
Regards,
The Mondo Team
Mondo's reply12 Aug 2021, 12:49
Official
Hi Lebogang,
As discussed with our consultant Kim, please note that your Telkom contract is cancelled and your query is resolved.
Reference Number: ***4
Please call or email our team if you have any further queries.
Regards,
The Mondo Team
As discussed with our consultant Kim, please note that your Telkom contract is cancelled and your query is resolved.
Reference Number: ***4
Please call or email our team if you have any further queries.
Regards,
The Mondo Team