Misinformation followed by satisfactory customer care

I was displeased to find that the Mondo agent had misled me with false information in order to sell a contract. After making this known to Mondo, I was left waiting for feedback that never came. When I eventually phoned back after two weeks, the agent I spoke to (Roland) professionally apologised for me having received no feedback. He informed me that the investigation had been completed, that they had listened to the call, and that I had indeed been misled and were within my rights to terminate the contract. He assisted me in this regard. Thank you, Roland.