BR
Beatric R
1 reviews | Active since Dec 2019
26 Jul 2022, 17:55
Misconduct, Directly Keep Information From Clients
Very upset 😡 This morning's i apply for a iphone13 pro max and the consultant who assisted me with my application knew that they don't have any stock however without telling me this she went ahead with my application an order for me a Pro 13 which i stated in the 1st place i dont want
I need to cancel this order and everyone is just saying the application wil day 5 days
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
26 Jul 2022, 19:58Hi Beatric,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO254264
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO254264
Regards,
The Mondo Team
Best regards,
Mondo's reply26 Jul 2022, 19:58
Official
Hi Beatric,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO254264
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO254264
Regards,
The Mondo Team
Best regards,
BR
Beatric R's updateReviewer Update
27 Jul 2022, 16:32Hey
Its almost 24hours after logging my request and still waiting for someone to phone me
Its almost 24hours after logging my request and still waiting for someone to phone me
BR
Beatric R's update27 Jul 2022, 16:32
Reviewer Update
Hey
Its almost 24hours after logging my request and still waiting for someone to phone me
Its almost 24hours after logging my request and still waiting for someone to phone me
Mondo's replyOfficial
01 Aug 2022, 13:30Hi Beatric,
As per our records, we have picked up a cancellation request of the order.
Please note that the order is now on the way to the warehouse.
Once the order is returned, your MTN application will be canceled.
Regards,
The Mondo Team
As per our records, we have picked up a cancellation request of the order.
Please note that the order is now on the way to the warehouse.
Once the order is returned, your MTN application will be canceled.
Regards,
The Mondo Team
Best regards,
Mondo's reply01 Aug 2022, 13:30
Official
Hi Beatric,
As per our records, we have picked up a cancellation request of the order.
Please note that the order is now on the way to the warehouse.
Once the order is returned, your MTN application will be canceled.
Regards,
The Mondo Team
As per our records, we have picked up a cancellation request of the order.
Please note that the order is now on the way to the warehouse.
Once the order is returned, your MTN application will be canceled.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
16 Aug 2022, 09:11Hi Beatric,
Trust you are well.
Please note that the MTN order was returned and the application has been canceled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN order was returned and the application has been canceled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply16 Aug 2022, 09:11
Official
Hi Beatric,
Trust you are well.
Please note that the MTN order was returned and the application has been canceled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN order was returned and the application has been canceled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,