lL
leratot L
1 reviews | Active since Mar 2017
07 Apr 2022, 14:48
Mis-selling of contracts
I signed up with Mondo in December 2020 when I spoke to a consultant: Daniel Naidoo he ensured me that the service he was offering me was for R150 per month for 20g and it was capped. The next thing in January a debit of about R400 went off and in Feb R300+ went off in March I cancelled but they kept on debiting. The account is now in arrears and it's messing up my credit score. I spoke to mtn and they told me that Mondo would settle the bill as it wasn't what we agreed on, they still haven't settled the bill and I need it settled as soon as yesterday
Helpful (0)
Replies (2)0
Replies (2)Mondo's replyOfficial
07 Apr 2022, 15:26Good day ,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO208694
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO208694
Regards,
The Mondo Team
Mondo's reply07 Apr 2022, 15:26
Official
Good day ,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO208694
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO208694
Regards,
The Mondo Team
Mondo's replyOfficial
04 May 2022, 14:29Hi Lerato,
Trust you are well.
Please note that your MTN cancellation is in-progress.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is in-progress.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply04 May 2022, 14:29
Official
Hi Lerato,
Trust you are well.
Please note that your MTN cancellation is in-progress.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation is in-progress.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
