1 reviews | Active since Jul 2018
Mininformed about the S23 contract - I want the contract changed or cancel the deal
I was upsold a Samsung contract without being informed of the other options. My delivery came without the smart watch and i was told that it included the watch. I now want to cancel the contract because of this pathetic service and now I am told by Pinky Luthuli to take the phone to MTN myself and tell them I want to cancel? I want this deal cancelled by Mondo. I will not drive to an MTN store. This phone was delivered to me so surely it can be collected. I want this matter resolved today! If you cannot change my contract to the Mega Gig S (4GB 50min) and have the smar****ch delivered to me, then I do not want this contract
here is the deal that I was not informed about when the contract was sold to me.
https://www.mtn.co.za/shop/deals/device/samsung/galaxy-s23-ultra-256gb/1-E9CJCGXLP
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
We can certainly arrange the collection of the device for you as it seems that your deal was captured incorrectly on the system for you not to receive the watch. Please WhatsApp us the collection address as well as your contactable number to ***. Collection takes up to 14 working days and you will be contacted before the collection takes place.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
We can certainly arrange the collection of the device for you as it seems that your deal was captured incorrectly on the system for you not to receive the watch. Please WhatsApp us the collection address as well as your contactable number to ***. Collection takes up to 14 working days and you will be contacted before the collection takes place.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
