Messed up contract/NO RESPONSE!

To whom it may concern,

I hate that I have to post to your company on this platform but your CLEAR LACK OF CUSTOMER SERVICE has forced me to come here.

1st problem: I took out a contract in December and this was activated in January of 2017. All was fine. In August/Sept an agent from Mondo contacts me and offers me the following: They are dropping my current contract fee from R120.00 per month to R99.00 and I can get an addtional sim card for R39.00 extra. GREAT! AWESOME! I made sure over and over again that this is only for the additonal sim card an make it very clear that apart from the second sim card at an additonal R39.00 this is not a new contract that I am taking out. I am assured bu your agent that this is not it, that they are dropping the fee and I get an additonal Sim card. You are going to receive 2 sim cards, port the 2 numbers to the 2 sim cards. Which i did the first Saturday after receiving the sim cards at Telkom Mobile in Woodlands Shopping Centre. In October I have a fairly high bill and some issues. Finally after contacting Telkom, I was informed that there is a 3rd Contract activated on my name! I mean who the hell does that! Now I am trying to fix this with Telkom but you have to cancel this contract!

2nd Problem: Your call centre is useless, I tried phoning 3 times, each time I hold on for 20 minutes...With the **** excuse that all your agents are buy...Use our email address and send us your queries. Emailed on Thursday, emailed twice on Friday and still no answer on Monday.

This is terrible Mondo. I want to know how Mondo is going to correct this. And I want to know ASAP, not when it suits you.