Melissa

Tjooo!! I do not know why I persist with MTN as my service provider, cause everytime I have to do an application I struggle and have to run around to source assistance. Please help me cancel the contract I was assisted by Melissa with online.

Firstly, I app**** online for a new data contract to be loaded on an existing prepaid contract I have. Shortly after I app****, I called all the call centre numbers I was given to ensure that there was no new line for the new contract, as I have an existing number/sim card. I was told that I would just call the activation team alert them to this once I had taken delivery of the new sim. Once the sim arrived, I called the relevant team to activate the existing prepaid and gave them both sim numbers. after 24hrs nothing happened, so I called again and I was told that the new sim was actually activated. I actually do not want this sim card anymore, as it was not done to my instructions, however even cancelling this sim now requires me to run around!

Secondly, about a month ago they called me over 11 times begging me to upgrade a contract, as I wanted to cancel once I was able to. Eventually they offered me 40gbs night and 40gbs for R199pm, which was what I was paying on my 20gb plan that was due for cancellation. I took it up, and was now told at the store yesterday that I was not offered what I promised and was still on the 20gb plan.

I have had it with this network shame, and I have been more than loyal for all these years. I mean I have 3 contracts with them, and none of them was a pleasant experience!!

I have been trying to get service and to stop being bille for a contract that I cancelled two months ago, within the cooling period that they provided me!
I was promised last month by one of your agents that I would be credited for the incorrectly billed contract, yet this month I see it is due to be charged again. Dealing with MTN on this matter has also been the worst experience in my life. The callcentre agents are not helpful and the MTN stores claim they cannot do anything for my cancellation in store. They do not even deserve this one star it takes to write a review on this platform... two months!! I advise potential customers to be careful and think long and hard before getting a contract with MTN. I have 3 contracts with them now, and none of my dealings have been pleasant.

Kindly note that the contact details are visible. I have also not been provided clarity on my refund for being billed for a contract i never made use of.