****MED BY MONDO & FAILED BY MTN: An Absolute Nightmare!

Order Number: ***

If I could give zero stars, I would. My experience with Mondo Rewards Co and MTN has been nothing short of a complete disaster and a masterclass in incompetence.

On 18 March 2026, I ordered an MTN Home Internet 30 Mbps Uncapped deal through Mondo. The sales agent blatantly **** to me, claiming they were running a promotion that would upgrade my line to 100 Mbps. I paid and waited.

By 23 March, I had heard nothing. I called MTN, only to be told the order was still sitting with Mondo. After chasing them down, the router was finally delivered on 24 March. I was told it was "plug and play," but it wouldn't connect. MTN told me to wait 24 to 48 hours for activation.

By the early hours of 25 March, it briefly connected before endlessly buffering. When I called MTN again, an agent named Thembeka finally told me the truth: Mondo had captured my physical address completely incorrectly AND put me on a "Shesha 600" package—a service that isn't even available in my area!

Because of Mondo’s *****ulent sales tactics and MTN's administrative mess, I am sitting with a useless router. I cannot do my university assignments, I cannot work from home, and my four kids cannot do their homework. When you live in a township, getting reliable internet shouldn't be this agonizing, yet MTN makes it impossible.

Both parties are pointing fingers with zero resolution. Mondo is actively chasing MTN customers away with their atrocious service.

STAY AWAY FROM MONDO REWARDS CO. Do not trust their sales agents on the phone, and don't expect MTN to easily fix the mess they make!