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Here's an updated version of the complaint:

Complaint to Hello Peter I'm writing to report a concerning experience with Telkom, which I believe amounts to a ****. Despite numerous calls to their customer service, I've been met with delays and a lack of resolution.

*Background* I had a data-only contract with Telkom for R99. When my contract was up for renewal, I was informed of a R10 price increase, which I accepted. However, during the same call, I was sold a new contract for a Samsung cell phone without my explicit consent.

*Issues* 1. *Unauthorized cancellation of my old SIM card*: Telkom cancelled my old SIM card without my permission, which I only discovered when I received a new SIM card with the new phone contract. 2. *Misrepresentation and breach of agreement*: The consultant assured me that the new contract would not affect my old contract. However, that's exactly what happened. 3. *Lack of transparency and communication*: Telkom's customer service has been unhelpful, and I've been unable to speak with a supervisor or manager despite multiple requests.

*Request for Assistance* I request Hello Peter's assistance in resolving this matter. I would like Telkom to:

1. *Reinstate my old contract*: Restore my original data-only contract with the R99 price point. 2. *Cancel the new contract*: Cancel the new contract for the Samsung cell phone. 3. *Investigate the consultant's actions*: Investigate the consultant's actions and take necessary disciplinary measures. 4. *Provide a clear explanation*: Provide a clear explanation for the cancellation of my old SIM card and the misrepresentation of the new contract.

*Evidence* I request that Telkom retrieve the recording of my conversation with the consultant, which will corroborate my version of events.

Thank you for your attention to this matter. I look forward to a resolution.

Sincerely,

Busisiwe