Marketing Boost ****

First of all my complain is not about the agent. I made an upgrade online on the 15th of May 2023, at this time I wasnt aware that it was a third party and not the network provider directly. I received an email with reference number stating that I will receive a call if any alternative documents or information is needed. At this time my cellphone broke (the actual reason for the upgrade) and I couldnt receive any calls so I called to update my information with an alternative number and then only came to learn that the upgrade is with a company called Mondo. Very well I proceeded as I was desperate. My details was then updated on the 17th of May 2023 and was told that I will receive a call within the next 48 hours. I'ts the 24th of May 2023 today, still no cellphone and no call or update or whatsoever. Come to think of it this is not my first encounter. My first time the exact thing happened and when I did a followup the deal was no longer available. My personal verdict? They using HelloPeter as a Marketing boost for their reviews and ratings but can't deliver what they promise or say.