MP
Mark P

1 reviews | Active since May 2022

06 May 2022, 12:42

Mark phillipson

Service is very very poor I'll still my phone was going to be delivered at 3:00 a.m. this morning it was after 9 the driver didn't want to give it to me my paperwork was an order his phone or fingerprint device was not working after I phoned three or four times wasting about 150 worth of airtime and my time and other appointments that I had to re-schedule losing money not happy with the service at all and I still don't have my phone and at 9:00 I was told somebody will phone me back they resolve this issue it's now 12:40 nobody has yet phoned me back to resolve this issue I will definitely not recommend this to nobody I'm very unhappy with the service that I got

0
Replies (3)
Mondo
Mondo's reply06 May 2022, 13:00
Official
Hi Mark,

Thank you for taking the time to write to us about your MTN delivery query.

Please note that your query was escalated to DSV couriers for urgent assistance.

We do apologize for the level of service which you have received thus far.

Case Number: RCO222365

Regards,

The Mondo Team

Best regards,

MP
Mark P's update09 May 2022, 12:07
Reviewer Update
Good morning I'm still not happy with momo I found them again and they said my parcel was sent back and it's gonna be sent back to normal and not even trying to confirm to contact me after it was their fault on their fingerprint scanner did did not work nobody contacted me I had to phone again after getting nowhere again and doesn't seems like they're doing any anything to to resolve the situation don't send that they care about the customers
Mondo
Mondo's reply24 May 2022, 08:37
Official
Hi Mark,

Trust you are well.

We have found that you have received your MTN delivery.

Kindly note that your query has been resolved and will be closed.

For further assistance, you may contact our Customer Care Team.

Regards,

The Mondo Team

Best regards,