Making a **** out of me

<p>On Monday the 10th April I received a call from ********** 666 - Mondo Rewards.</p> <p>The agent sold me a new Wifi mobile device. I was excited because I have been considering replacing my 4 year old Huwaii device. I was given this same number as a tracking number, with a promise that delivery would take place in a day or two. I was to prepare my documentation, namely proof of residence.<br />Nothing happened in that week. I thought maybe because of the Easter weekend delivery would only take place the following week. So I waited until Wednesday 19th April when I called the tracking number. I do not who I spoke to but was informed that no call had been made to my number and therefore there was no device enroute to me. I was made to feel like a ****, that I hadnt made the call.<br />I spoke with Geraldine at Mondo a little later that day, who informed me that she did eventually find a record of my call but nothing had been processed. Since then I have spoken to Phindilie (Tuesday 25th) and Roland (Wednesday 26th) who have apparently made arrangements for an email escalating this matter, that an agent call me to make the sale again.<br />Todate I am without a replacement device, and no agent or other communication has been received from Mondo. </p>