MN
Mvana N
1 reviews | Active since Sept 2022
09 Sept 2022, 15:40
Mad customer
This fa***n is ****ing me off big time, they fa***n gave me the wrong cellphone.. they are not answering my calls fakhas...
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
09 Sept 2022, 15:57Good day Mvana,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO270696
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO270696
Regards,
The Mondo Team
Mondo's reply09 Sept 2022, 15:57
Official
Good day Mvana,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO270696
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO270696
Regards,
The Mondo Team
Mondo's replyOfficial
19 Sept 2022, 13:16Hi Mvana,
Trust you are well.
As per our telephonic discussion, please note that a collection has been logged for the incorrect device that you received.
DSV couriers will be in contact with you in order to set an appointment for delivery.
Once the device is returned to the MTN warehouse, a cancellation will be submitted to MTN.
Have a lovely day further.
Kind Regards,
The Mondo Team
Trust you are well.
As per our telephonic discussion, please note that a collection has been logged for the incorrect device that you received.
DSV couriers will be in contact with you in order to set an appointment for delivery.
Once the device is returned to the MTN warehouse, a cancellation will be submitted to MTN.
Have a lovely day further.
Kind Regards,
The Mondo Team
Mondo's reply19 Sept 2022, 13:16
Official
Hi Mvana,
Trust you are well.
As per our telephonic discussion, please note that a collection has been logged for the incorrect device that you received.
DSV couriers will be in contact with you in order to set an appointment for delivery.
Once the device is returned to the MTN warehouse, a cancellation will be submitted to MTN.
Have a lovely day further.
Kind Regards,
The Mondo Team
Trust you are well.
As per our telephonic discussion, please note that a collection has been logged for the incorrect device that you received.
DSV couriers will be in contact with you in order to set an appointment for delivery.
Once the device is returned to the MTN warehouse, a cancellation will be submitted to MTN.
Have a lovely day further.
Kind Regards,
The Mondo Team
Mondo's replyOfficial
14 Jan 2023, 11:26Hi Mvana,
Trust you are well.
Please note that your MTN cancellation has been done and credit is in progress.
Once credit is done, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and credit is in progress.
Once credit is done, we will advise you.
Regards,
The Mondo Team
Mondo's reply14 Jan 2023, 11:26
Official
Hi Mvana,
Trust you are well.
Please note that your MTN cancellation has been done and credit is in progress.
Once credit is done, we will advise you.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done and credit is in progress.
Once credit is done, we will advise you.
Regards,
The Mondo Team
Mondo's replyOfficial
16 Feb 2023, 11:44Good Day Mvana,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** & SR# ***
Adjustment Number - MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** & SR# ***
Adjustment Number - MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply16 Feb 2023, 11:44
Official
Good Day Mvana,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** & SR# ***
Adjustment Number - MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# *** & SR# ***
Adjustment Number - MC*** & MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team