VC
Vernon C

1 reviews | Active since Aug 2019

01 Feb 2022, 11:57

Lying and Cheating Mondo Telecommunications provider

I received a call on 22 December 2022 from a Mondo consultant. For R159 per month, I would receive R220 airtime and 20 Gig of data per month. I stressed that I had a Telkom contract that I was happy with and did not want to change my number. She said that I would keep my number and be able to use the airtime and data. Excellent deal, right? WRONG!!!

On 31 December I received a package from MTN with a new sim card and a new telephone number. I am so furious! I canceled straight away and received a message that a cancellation was registered and I would be kept informed. To date, no information has been forthcoming, and MTN has debited my account twice already. I have successfully disputed those debits and been refunded by my bank.

I am being hounded by MTN for non-payment and MONDO is silent and MIA. Be warned; Mondo consultants are not honest and will trick you into a contract that one seemingly can't get out of.

An absolutely disgusting organization!!!

I don't expect any action from their side, so in my next post, I will mention consultants' names.

0
Replies (1)
Mondo
Mondo's reply01 Feb 2022, 12:09
Official
Hi Vernon,
   
We sincerely apologize for the level of service you have received regarding your cancellation.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
 
Your Case Number is:  RCO177908.
 
Regards,
 
The Mondo Team