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Noxolo D
1 reviews | Active since Aug 2022
04 Aug 2022, 16:36
Lovely customer service 👌
Spoke to a very polite lady Zaheera Sheik, I am truly grateful to have gotten through to her as she has taken ownership of the query. She advised me she will communicate all feedback she gets so I don't need to keep calling and this really puts me at ease and I will be waiting for feedback within the TAT she has confirmed, she explained the steps she will be taking and I am very satisfied with her service.
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Replies (3)
Mondo's replyOfficial
04 Aug 2022, 16:41Good Day, Thank you for posting a compliment on the services you received from Zaheera . Should you require further assistance, please contact our Customer Service team. Regards, The Mondo Team
Mondo's reply04 Aug 2022, 16:41
Official
Good Day, Thank you for posting a compliment on the services you received from Zaheera . Should you require further assistance, please contact our Customer Service team. Regards, The Mondo Team
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Noxolo D's updateReviewer Update
17 Aug 2022, 12:09This query is still not resolved and I am now very upset as the package I returned has been returned back to me on the 12/08/2022. All I want is for them to cancel my contract and take they router back as they have failed to stick to the agreement I had with them and now they are failing to take ownership😡😡🤬🤬🤬🤬
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Noxolo D's update17 Aug 2022, 12:09
Reviewer Update
This query is still not resolved and I am now very upset as the package I returned has been returned back to me on the 12/08/2022. All I want is for them to cancel my contract and take they router back as they have failed to stick to the agreement I had with them and now they are failing to take ownership😡😡🤬🤬🤬🤬
Mondo's replyOfficial
08 Sept 2022, 13:55Hi Noxolo,
We do apologize for the inconvenience caused.
Please note that your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Please note that your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
Mondo's reply08 Sept 2022, 13:55
Official
Hi Noxolo,
We do apologize for the inconvenience caused.
Please note that your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Please note that your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team