HM
Hero M
1 reviews | Active since Nov 2022
27 Nov 2022, 12:32
Love hate relationship
I want to say Mondo is an amazing service. Offering one of the best mobile services. And I stand by that. But at the moment, for two months been waiting to receive a notification cancelling my previous package for a newer one. Also been waiting to recieve a call from one of the sales agents for a replacement that I ordered. Losing hope at the moment. Feel like I will lose out on the deal that I saw offered if I wait any longer. I have made about 100 calls to Mondo now. Asking to please assist with both these issues and always being told it is being escalated.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
28 Nov 2022, 08:22Hi Hero,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service that you have received thus far.
As per the MTN system, the deal that was processed for you in October has been cancelled.
A request has been sent to the sales team to get in touch with you and process a new deal.
Case No: RCO308351
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service that you have received thus far.
As per the MTN system, the deal that was processed for you in October has been cancelled.
A request has been sent to the sales team to get in touch with you and process a new deal.
Case No: RCO308351
Regards,
The Mondo Team
Mondo's reply28 Nov 2022, 08:22
Official
Hi Hero,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service that you have received thus far.
As per the MTN system, the deal that was processed for you in October has been cancelled.
A request has been sent to the sales team to get in touch with you and process a new deal.
Case No: RCO308351
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the level of service that you have received thus far.
As per the MTN system, the deal that was processed for you in October has been cancelled.
A request has been sent to the sales team to get in touch with you and process a new deal.
Case No: RCO308351
Regards,
The Mondo Team
Mondo's replyOfficial
19 Dec 2022, 13:18Hi Hero,
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply19 Dec 2022, 13:18
Official
Hi Hero,
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team