PN
Piet N

1 reviews | Active since Apr 2013

03 Jun 2019, 13:43

Lousy lousy service from MTN and Buy Mondo

In February I was offered an additional contract by Buy Mondo, an approved MTN service provider. However, I cancelled the contract before anything was delivered to me. Every month since then I have had to pay about R300 for this contract. I have phoned Buy Mondo many a time, just to be referred to MTN. MTN referred me back to Buy Mondo. Nobody accepts responsibility for the cancellation of the contract. This morning I was on the phone with both companies from 10:45 till 13:45, being referred from Peter to Tom and Tom to Peter, but my problem is still not resolved, I have never in my whole life been this frustrated by absolutely lousy, lousy service.

0
Replies (4)
Mondo
Mondo's reply03 Jun 2019, 13:46
Official
Good Day Piet, 

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team
PN
Piet N's update03 Jun 2019, 13:51
Reviewer Update
Your "utmost urgency" has been carrying on since 14 February this year.  Do you really call that utmost urgency??  You must certainly be joking!!
Mondo
Mondo's reply03 Jun 2019, 14:20
Official
Good Day Piet, 

Please note that we have attempted to contact you with regards to the above query however, we have been unsuccessful. 
 
Kindly respond to our email to advise what is the best possible time to contact you or please provide alternate contact details. 

Kind Regards,

Mondo Team
Mondo
Mondo's reply03 Jun 2019, 15:24
Official
Good Day Christina, 

Please note that your contract has been successfully cancelled and your query is resolved.

We have emailed the network service provider to advise that you need to be credited.

We will keep you updated on the progress of this.

Kind Regards,

Mondo Team