SM
SIBUKELWA M
1 reviews | Active since Dec 2022
21 Dec 2022, 12:35
Long waiting period
Been waiting for my home router over month but nothing has happened
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
21 Dec 2022, 13:18Hi Sibukelwa,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO321421
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO321421
Regards,
The Mondo Team
Mondo's reply21 Dec 2022, 13:18
Official
Hi Sibukelwa,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO321421
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO321421
Regards,
The Mondo Team
Mondo's replyOfficial
22 Dec 2022, 10:16 Hi Sibukelwa,
Trust you are well.
As per our records, 2 sim card deals were processed for you under the Telkom network and these sim cards were delivered.
Kindly advise if the sales consultant mentioned that you will receive a Wi-Fi router with the 2 sim cards.
Regards,
The Mondo Team
Trust you are well.
As per our records, 2 sim card deals were processed for you under the Telkom network and these sim cards were delivered.
Kindly advise if the sales consultant mentioned that you will receive a Wi-Fi router with the 2 sim cards.
Regards,
The Mondo Team
Mondo's reply22 Dec 2022, 10:16
Official
Hi Sibukelwa,
Trust you are well.
As per our records, 2 sim card deals were processed for you under the Telkom network and these sim cards were delivered.
Kindly advise if the sales consultant mentioned that you will receive a Wi-Fi router with the 2 sim cards.
Regards,
The Mondo Team
Trust you are well.
As per our records, 2 sim card deals were processed for you under the Telkom network and these sim cards were delivered.
Kindly advise if the sales consultant mentioned that you will receive a Wi-Fi router with the 2 sim cards.
Regards,
The Mondo Team
Mondo's replyOfficial
31 May 2023, 11:29Hi Sibukelwa,
Trust you are well.
Due to no response to our previous communication, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our previous communication, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Mondo's reply31 May 2023, 11:29
Official
Hi Sibukelwa,
Trust you are well.
Due to no response to our previous communication, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Due to no response to our previous communication, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a good day further.
Regards,
The Mondo Team