KM
Kagiso M
1 reviews | Active since Oct 2022
05 Oct 2023, 14:06
Long over due refund pls pay my money
Over a year ago I request a refund till date I have not received my refund I called almost everyday and I was told they would blame it on Mtn im really disappointed with this kind of behavior and u hope u will improve your services
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Mondo's replyOfficial
05 Oct 2023, 14:59 Good day,
We sincerely apologise for the way in which the cancellation of your order was managed. We understand the inconvenience this has caused you.
At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
Please know, we're taking urgent action to resolve your complaint by escalating it to the relevant MTN department . We’ll keep you updated as we go.
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us. Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo Team
We sincerely apologise for the way in which the cancellation of your order was managed. We understand the inconvenience this has caused you.
At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
Please know, we're taking urgent action to resolve your complaint by escalating it to the relevant MTN department . We’ll keep you updated as we go.
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us. Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo Team
Mondo's reply05 Oct 2023, 14:59
Official
Good day,
We sincerely apologise for the way in which the cancellation of your order was managed. We understand the inconvenience this has caused you.
At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
Please know, we're taking urgent action to resolve your complaint by escalating it to the relevant MTN department . We’ll keep you updated as we go.
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us. Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo Team
We sincerely apologise for the way in which the cancellation of your order was managed. We understand the inconvenience this has caused you.
At Mondo, we strive to meet all our customers' expectations and we’re sorry for falling short in this instance.
Please know, we're taking urgent action to resolve your complaint by escalating it to the relevant MTN department . We’ll keep you updated as we go.
Your feedback is invaluable to us and we appreciate you taking the time to share your thoughts with us. Our team is committed to ensuring that you have only positive experiences with us going forward.
Warm Regards,
The Mondo Team