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Pfano N

1 reviews | Active since Aug 2021

18 Aug 2021, 12:19

Lizain Williams is the person who promised me to update me but till today he hasn't called

As i wanted for a consaltent to update me on my questions about the credit they are refusing to credit me i didn't get any calls from them. I tried to ask manager they are refusing

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Replies (3)
Mondo
Mondo's reply18 Aug 2021, 12:24
Official
 Hi Pfano,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO131288
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply18 Aug 2021, 15:34
Official
Hi Pfano,

Trust you are well.

As per your telephonic discussion with Nicole, please note that an urgent credit request has been sent to the relevant department.

We will keep you updated regarding your credit.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
Mondo
Mondo's reply25 Aug 2021, 15:22
Official
Hi Pfano,

Trust you are well.

Thank you for raising your query with us.

As discussed with our consultants, please note that your query has been resolved.

You query will now be closed.

Please call or email us if you have any further queries.

Regards,
The Mondo Team