AN
Alfonso N
1 reviews | Active since Apr 2015
23 Dec 2021, 11:56
Lies, lies and more lies
Shocking service, I suppose it is to be expected. I received a call from Mondo about changing my package with Mtn to a different one. I was told that I would be allowed to change back to my previous package if I so chose. Now that I want to change back, I'm not able to. I queried this with them more than two weeks ago, to be told that they are investigating it. I had to mail them again today to fund out what they were still investigating only to be told that it was invalid. Invalid? What does that mean. Thanks also to Mtn for dealing with them, once my current contract expires with you, you will never receive another cent from me.
Helpful (0)
Replies (13)0
Replies (13)
Mondo's replyOfficial
23 Dec 2021, 12:10Good day Alfonso,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO164222
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO164222
Regards,
The Mondo Team
Mondo's reply23 Dec 2021, 12:10
Official
Good day Alfonso,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO164222
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO164222
Regards,
The Mondo Team
AN
Alfonso N's updateReviewer Update
24 Dec 2021, 10:07So is this another lie when I received an unsolicited call from your agents offering me a different package on my MTN account? I was told that I would be able to migrate back to my previous package if the new one doesn't suit me. Now I am told that I cannot. I have zero faith in you to honor the promises of your agents. It is just pathetic.
AN
Alfonso N's update24 Dec 2021, 10:07
Reviewer Update
So is this another lie when I received an unsolicited call from your agents offering me a different package on my MTN account? I was told that I would be able to migrate back to my previous package if the new one doesn't suit me. Now I am told that I cannot. I have zero faith in you to honor the promises of your agents. It is just pathetic.
Mondo's replyOfficial
28 Dec 2021, 15:01Hi Alfonso,
Trust you are well.
Please note that we are unable to proceed with a migration reversal, as you are out of the cooling off period.
You may contact MTN for further assistance.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that we are unable to proceed with a migration reversal, as you are out of the cooling off period.
You may contact MTN for further assistance.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply28 Dec 2021, 15:01
Official
Hi Alfonso,
Trust you are well.
Please note that we are unable to proceed with a migration reversal, as you are out of the cooling off period.
You may contact MTN for further assistance.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that we are unable to proceed with a migration reversal, as you are out of the cooling off period.
You may contact MTN for further assistance.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
AN
Alfonso N's updateReviewer Update
28 Dec 2021, 15:10Funny that no cooling off period was ever mentioned by your agents. Your agents not giving a client full disclosure amounts to lies. You are pathetic
AN
Alfonso N's update28 Dec 2021, 15:10
Reviewer Update
Funny that no cooling off period was ever mentioned by your agents. Your agents not giving a client full disclosure amounts to lies. You are pathetic
Mondo's replyOfficial
28 Dec 2021, 15:28Good day,
Please note that a migration can be cancelled within the same month that the migration was done.
As per the system, the migration was done in the month of October.
You may contact MTN in order to request a new migration or a migration reversal.
Regards,
The Mondo Team
Please note that a migration can be cancelled within the same month that the migration was done.
As per the system, the migration was done in the month of October.
You may contact MTN in order to request a new migration or a migration reversal.
Regards,
The Mondo Team
Mondo's reply28 Dec 2021, 15:28
Official
Good day,
Please note that a migration can be cancelled within the same month that the migration was done.
As per the system, the migration was done in the month of October.
You may contact MTN in order to request a new migration or a migration reversal.
Regards,
The Mondo Team
Please note that a migration can be cancelled within the same month that the migration was done.
As per the system, the migration was done in the month of October.
You may contact MTN in order to request a new migration or a migration reversal.
Regards,
The Mondo Team
AN
Alfonso N's updateReviewer Update
28 Dec 2021, 15:47If you deliberately leave out important information, you are *********. I was never told about a cooling off period. I was only told that I could revert to my previous package whenever I wanted to. You and your agents are deliberately *********, that makes you pathetic *****. Why do you need to be dishonest in order to do business? Pathetic
AN
Alfonso N's update28 Dec 2021, 15:47
Reviewer Update
If you deliberately leave out important information, you are *********. I was never told about a cooling off period. I was only told that I could revert to my previous package whenever I wanted to. You and your agents are deliberately *********, that makes you pathetic *****. Why do you need to be dishonest in order to do business? Pathetic
Mondo's replyOfficial
28 Dec 2021, 16:02Good day,
Due to the above, an investigation will be logged to find if the sales agent mentioned the cooling off period to you.
Once we receive feedback, you will be advised accordingly.
Regards,
The Mondo Team
Due to the above, an investigation will be logged to find if the sales agent mentioned the cooling off period to you.
Once we receive feedback, you will be advised accordingly.
Regards,
The Mondo Team
Mondo's reply28 Dec 2021, 16:02
Official
Good day,
Due to the above, an investigation will be logged to find if the sales agent mentioned the cooling off period to you.
Once we receive feedback, you will be advised accordingly.
Regards,
The Mondo Team
Due to the above, an investigation will be logged to find if the sales agent mentioned the cooling off period to you.
Once we receive feedback, you will be advised accordingly.
Regards,
The Mondo Team
AN
Alfonso N's updateReviewer Update
21 Jan 2022, 10:17You know that is a lie. When did you contact me again? You are trying to cover up for your dishonest agents. What proof have you provided me? You are dishonest and pathetic.
AN
Alfonso N's update21 Jan 2022, 10:17
Reviewer Update
You know that is a lie. When did you contact me again? You are trying to cover up for your dishonest agents. What proof have you provided me? You are dishonest and pathetic.
Mondo's replyOfficial
21 Jan 2022, 14:54Hi Alfonso,
Trust you are well.
Please note that as per the system, we did provide feedback to you via email.
Kindly be advised that should you need further assistance, you may visit your nearest MTN direct store, contact us on *** and we will upload the sales call to the store.
Trust you are well.
Please note that as per the system, we did provide feedback to you via email.
Kindly be advised that should you need further assistance, you may visit your nearest MTN direct store, contact us on *** and we will upload the sales call to the store.
Regards,
The Mondo Team
The Mondo Team
Mondo's reply21 Jan 2022, 14:54
Official
Hi Alfonso,
Trust you are well.
Please note that as per the system, we did provide feedback to you via email.
Kindly be advised that should you need further assistance, you may visit your nearest MTN direct store, contact us on *** and we will upload the sales call to the store.
Trust you are well.
Please note that as per the system, we did provide feedback to you via email.
Kindly be advised that should you need further assistance, you may visit your nearest MTN direct store, contact us on *** and we will upload the sales call to the store.
Regards,
The Mondo Team
The Mondo Team
AN
Alfonso N's updateReviewer Update
21 Jan 2022, 15:19You are joking right? I have been waiting on this much anticipated email and have received nothing. Do you really think I would waste my time complaining about receiving anything from you if I did? I just checked my mails now again and I have received nothing. Why lie? You know what you are.
AN
Alfonso N's update21 Jan 2022, 15:19
Reviewer Update
You are joking right? I have been waiting on this much anticipated email and have received nothing. Do you really think I would waste my time complaining about receiving anything from you if I did? I just checked my mails now again and I have received nothing. Why lie? You know what you are.
Mondo's replyOfficial
21 Jan 2022, 15:25 Hi Alfonso,
Please note that we have attempted to contact you today with no success.
Kindly provide a number we can contact you on.
Please note that we have attempted to contact you today with no success.
Kindly provide a number we can contact you on.
Regards,
The Mondo Team
The Mondo Team
Mondo's reply21 Jan 2022, 15:25
Official
Hi Alfonso,
Please note that we have attempted to contact you today with no success.
Kindly provide a number we can contact you on.
Please note that we have attempted to contact you today with no success.
Kindly provide a number we can contact you on.
Regards,
The Mondo Team
The Mondo Team
AN
Alfonso N's updateReviewer Update
22 Jan 2022, 09:41I would prefer to be contacted via email because your calls mean nothing. I have yet to be provided with proof of your investigation. Your calls are supposed to be recorded, I need that call emailed to me so that I can verify for myself. Your clandestine investigations means nothing to me.
AN
Alfonso N's update22 Jan 2022, 09:41
Reviewer Update
I would prefer to be contacted via email because your calls mean nothing. I have yet to be provided with proof of your investigation. Your calls are supposed to be recorded, I need that call emailed to me so that I can verify for myself. Your clandestine investigations means nothing to me.
AN
Alfonso N's updateReviewer Update
22 Jan 2022, 10:22That is amazing. Wow, another lie. I have repeatedly told you that I have received no feedback from you. What is so difficult in just being honest. I didn't think I could value your company lower than I do. Then you go and exceed my expectations. Congratulations.
AN
Alfonso N's update22 Jan 2022, 10:22
Reviewer Update
That is amazing. Wow, another lie. I have repeatedly told you that I have received no feedback from you. What is so difficult in just being honest. I didn't think I could value your company lower than I do. Then you go and exceed my expectations. Congratulations.