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Noko R
1 reviews | Active since Jan 2016
11 Nov 2021, 15:59
Lies from Mondo MTN
I took up a cellphone contract with and I was specific to the call center agent that I was looking to take up a iPhone 13 contract and she said yes that’s what I am getting. Come day of delivery I receive a Samsung A12. I am so annoyed and surprised at the lies I was told. I didn’t want to take up any other contract but I was **** to by the consultant
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Mondo's replyOfficial
11 Nov 2021, 16:04Hi Noko,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO150869
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO150869
Regards,
The Mondo Team
Mondo's reply11 Nov 2021, 16:04
Official
Hi Noko,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO150869
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO150869
Regards,
The Mondo Team