DJ
Dawn J

1 reviews | Active since Jun 2012

07 Mar 2022, 17:07

LIES, DECEPTION AND BREAKING THE POPI ACT

On 28 February 2022 Nico Williams contacted me to say that my contract with MTN was about to end and he offered me a new MTN deal. He was very insistent that this deal was much better than the one I currently had. After much deliberating, I accepted the deal. He asked for my email address and said I would receive all the information regarding this deal. The new router arrived, without any details and I am still waiting to receive an email! Today I went into an MTN outlet to find out the details about this deal only to be told that my current contract with MTN still has another year to run!! I had essentially been **** to. Also, the router that came with the deal is a fixed LTE router which I (and my husband, who also chatted to Nico) was not made aware. This is DECEPTION!! As I returned this within the 10 day cooling off period, I have been assured that this deal is cancelled. I certainly hope so. Furthermore, doesn't the the POPI act protect my information? Nico never ONCE mentioned that he was from Mondo. How can MY information held by MTN be shared with another company? I shall be looking into the legality of this!!

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Replies (3)
Mondo
Mondo's reply07 Mar 2022, 18:58
Official
Good day, 

Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received. 

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is:  RCO194843 

Regards, 

The Mondo Team
Mondo
Mondo's reply16 Mar 2022, 15:38
Official
Hi Dawn,

Trust you are well.

Please note that your query is currently in progress.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team
Mondo
Mondo's reply04 Apr 2022, 16:12
Official
Hi Dawn,
Please note that an urgent credit request has been sent to the MTN team.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team