1 reviews | Active since Sept 2009
Lies and poor service.
Absolutely awful experience. Mondo called me out of the blue advising me that MTN wanted to reward me for being a long term customer by providing a laptop. After lots of convincing by Mondo I agreed to the offer as it was a fairly good deal and my suspicions of ***** were reduced as I wouldn’t be sharing any info.
Deal was sealed and all details completed. I was advised I’d be contacted for the delivery and I’d receive an email detailing the contract.
Neither happened. No calls, no delivery. No product. I’m still waiting for the device.
I called MTN as I didn’t know who this company was and they indicated the could see a. Incomplete deal on their system but also they could see my contract had been setup. They said they could only give me contact details for Mondo.
Called, and got a weak response simply saying the application failed due to a system error and I have no choice but to go online and apply again - only problem is. I didn’t apply in the first place - I was contacted and it was a reward deal supposedly limited to special MTN clients.
1. How is it my fault that Mondo messed up the application 2. Mondo didn’t bother to call me regarding their failure 3. They interferes with my contract effectively extending it 4. No device
Based on the info shared I’d say these guys are ********** as they **** about MTN selecting and rewarding me. Wouldn’t trust this company ever again.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO362388
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO362388
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with our sales team, you have advised that you are no longer interested in the deal.
Due to the above, your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
As per your telephonic discussion with our sales team, you have advised that you are no longer interested in the deal.
Due to the above, your query will now be closed.
Regards,
The Mondo Team
Firstly, I only got a call today.
Secondly, the call pretended to be a call from MTN. No mention of Mondo.
The call we had also is in contradiction to the first call where I was advised very firmly that the offer was not an additional cost but a reward as a long term MTN provider however, in truth you actually were selling a standalone all new contract which would have costed me double what I currently pay.
As such, you are lying and mis-representing MTN. please do not purchase contracts from this company as they do not disclose the truth, and seperate to this are extreme poor at proving service.
I do however consider this closed but my rating would be lower than 1 if I could rate as such.
Firstly, I only got a call today.
Secondly, the call pretended to be a call from MTN. No mention of Mondo.
The call we had also is in contradiction to the first call where I was advised very firmly that the offer was not an additional cost but a reward as a long term MTN provider however, in truth you actually were selling a standalone all new contract which would have costed me double what I currently pay.
As such, you are lying and mis-representing MTN. please do not purchase contracts from this company as they do not disclose the truth, and seperate to this are extreme poor at proving service.
I do however consider this closed but my rating would be lower than 1 if I could rate as such.
Thank you for the above response.
This will be raised and addressed with the relevant departments.
Regards,
The Mondo Team
Thank you for the above response.
This will be raised and addressed with the relevant departments.
Regards,
The Mondo Team