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JH
Johannes H

1 reviews | Active since Jul 2009

31 Aug 2017, 15:12

Lies and Manipulates customers to take upgrades calling it free migrations

I was contacted by you on the 17th August except you pretended to be Vodacom Rewards offering me a free migration to a plan with more data, except you never said the fee for migration is being waved you imp**** the plan comes with more free data, you manipulate customers and lie to them and you did not tell me the truth, I want absolutely nothing to do with a bunch on ********* ***** like you, but Vodacom says they cannot cancel the migration you must do it but your call centre never answers the phone and nobody gets back to you. I want the migration cancelled and I want my original contract reinstated and I never ever after that want to hear from you again!

0
Replies (5)
Mondo
Mondo's reply31 Aug 2017, 16:34
Official

Good day Johannes,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

***

JH
Johannes H's update31 Aug 2017, 17:08
Reviewer Update
Sherwin from Mondo has called me back and promised to "investigate" and "look into the recording", as far as I'm concerned my existing contract with Red Advantage is in force till 12:00 midnight 31 August and I have cancelled this ********** "free migration" before it's "official start date" tomorrow 1 September making it null and void. I will not pay for any upgrade down grade or what ever they now want to call it. I appreciate Sherwin's assistance and he just called to give me and update on cancelling the migration. Here's hoping they will do the right thing.
JH
Johannes H's update06 Sept 2017, 08:22
Reviewer Update
I've not heard or seen anything change since Thursday...
JH
Johannes H's update08 Sept 2017, 10:56
Reviewer Update
My thanks to Sherwin, he understands customer care and handled the whole experience very professionally and resolved my complaint with clear communication on progress (he also explained what caused the delays where it took longer than expected and with no unnecessary hand-offs or phone this or that person or some call centre where you have to explain everything from the beginning - Vodacom take note) - Mondo may have stuffed up in how they tried to sell me on a more expensive package but Sherwin redeemed Mondo by taking accountability for fixing it and managing the interaction from start to finish.
Mondo
Mondo's reply23 Oct 2017, 09:36
Official

Hello Johannes,

Thank you for allowing us to investigate your query. As per your discussion with Sherwin, your query has been resolved.

We would like to apologize for any inconvenience caused.

Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care

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