lies and horrible service !!

Item: Mondo
Rating: 1
Author: melissa N

a sales consultant gave false information about a data deal he had sold to me, when i queried it the next month they said they would cancel but till today have not!! its been almost two months and the contract is still not canceled and they are still debiting me!!! this is ridiculous, i have had to call to rica I have had to call and hold had calls put down on me it was such a horrible experience!!! I would not recommend mondo or mtn to anyone!!!!

Helpful (0)

Replies (3)

Mondo's replyOfficial

07 Jan 2021, 12:41

Hi

We have received your query,

Kindly note that one of our dedicated consultants will be in contact with you.

Regards

The Mondo Team

Mondo's reply07 Jan 2021, 12:41

Official

Hi

We have received your query,

Kindly note that one of our dedicated consultants will be in contact with you.

Regards

The Mondo Team

Mondo's replyOfficial

07 Jan 2021, 12:49

Hi Melissa

As discussed with Kim, please note that we have escalated your query to MTN.

We will revert with feedback.

Regards

The Mondo Team

Mondo's reply07 Jan 2021, 12:49

Official

Hi Melissa

As discussed with Kim, please note that we have escalated your query to MTN.

We will revert with feedback.

Regards

The Mondo Team

Mondo's replyOfficial

13 Jan 2021, 11:15

Hi Melissa

As discussed with Kim, please note that MTN has confirmed that your line is deactivated.

We will submit the credit/refund when we receive proof of banking information.

Your query is resolved.

Should you have any further queries please feel free to call or email our team.

Regards

The Mondo Team

Mondo's reply13 Jan 2021, 11:15

Official