Lies and deceit that end in *****

I received an unsolicited call from Mondo stating that Vodacom wanted to give me a "bonus device" because I am such a loyal customer and have no arrears on my account etc etc. I repeatedly asked the agent to confirm that this was not a new contract or that I don't have to pay anything for this "bonus device" and the agent repeatedly confirmed this. The agent even said that my subscription would now be less than what I had previously paid. She started reading disclaimers to me but the line wasn't great so I couldn't hear everything she said but I again asked her to confirm that this was not a new contract and I would not be paying anything for this "bonus device" and again she confirmed this - she did get irritated with me because of the bad line and ended the call quite rudely.

I received this "bonus device" a couple of days later, no paper work or anything that had to be signed so up to then I was still under the impression this was a free device. Just before the end of January I was very shocked to receive an sms stating that my new 24 month contract was commencing on 1 February.

After many calls to Vodacom I eventually received feedback from Mondo that my query was valid and that they agree the agent misled me.

They are now reversing my ********** contract but refuse to honor the promise the agent made of the "bonus device" as it goes against their company policy but their company policy doesn't seem to take into account that their employees outright lie and deceive their clients.

Mondo is obviously a company that refuses to take accountability for the actions of their employees - they offered me a R300 voucher as compensation but the amount of time, effort, minutes and emotional distress it has taken to resolve this is not worth R300. (Tip: they never offer this "compensation" when you first speak to the agent, only upon escalating to a team leader is this "magnanimous" offer extended).

I will be cancelling my Vodacom contract after this as well - I cannot do business with a company who associates with bad business practices.