**** TOO AND MISLEAD TO TAKE A CONTRACT

It's disappointing when a sales agent misleads you with a specs of a phone...

2018 August I was consulted a sales agent from Mondo/rewardsco selling me a phone(P20 lite), sim card and a mifi router under MTN. I initially wanted a phone but because I know a phone can not be given without a sim, I had no option BESIDES to go for a phone. I was mislead by a sales agent to thinking phone am taking under MTN is a dual sim. I specifically and highlighted that I want a dual sim and the consultant was confident and excited in his sales pitch to offer me the phone and I was sold/happy and excited as well along the agent. My knowledge was that I entered a contract with MTN for a dual sim that will help me in a long run, however to my surprise few months later I discovered the phone isn't a dual sim because I had wanted to use the second sim slot with another mtn sim card. I then contacted Huawei enquirying and wanting assistance since I thought my phone was faulty, only to be told "sorry Sir mtn deactivated the second sim before the device was even sent to their outlets".

Apon the sales call that took place to conclude the sale, there was about 4 or 5 calls done between my self and sales agent but today am told only 1 recoding can be found. My question is where are the rest of the recordings because am not that stupid to give personal details without asking or probing about the phone specs and I used GSM MARINE to check for myself the phones specs which I was more than happy to get to a contract with an aim to use the 2nd slot.

Now with that being said, how do you mislead a client into taking a product without double checking?

Secondly rewardsco how do you delete or do not record all calls done to clients for sales?

I know for a fact I was contacted a number of times as I couldn't speak because I was at work as well.

How do I pay for something they **** for and made me to believe am taking the best with them?

I await your response with proper investigation and hope this time around the recordings will be brought out as I will also forward the same thing to the ombudsman.