DP
Dayyaan P

1 reviews | Active since Mar 2022

12 Apr 2022, 13:39

**** to about migration package

I got a call from one of your consultants offering me a migration package which consisted of 30gigs of data and atleast 2000 minutes and R30 airtime for ONLY R100 extra on my account, i accepted the offer only to find out more than 10 days later when I had to pay my account because it was suspended that the migration package i was offered actually costs over R600, I was **** to and had no choice but to pay my account in order for it to be active again, I want to migrate back to my old package and I want this done now !!!! I am not happy with this, businesses should not lie just to get commission because I refuse to pay that amount as it has now made my account sky rocket in pricing. I want this sorted out immediately !!!

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Replies (1)
Mondo
Mondo's reply12 Apr 2022, 13:48
Official
Good day,

 Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received. 

Our team is currently investigating your query. We will get one of our Customer Care Consultants to contact you and assist with your query. 

Your Case Number is: RCO211186

Regards,

The Mondo Team