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Thabo M

1 reviews | Active since Aug 2018

05 Dec 2022, 08:37

*****

I was sold a lie Instead of getting 30Mbps as promised I'm getting 10Mbps and also throttled at 400GB. Since delivery of the router I have never been able to connect to the net. Even with the correct APN and Router settings I cannot connect. Poor selling strategy, misleading and ********

0
Replies (5)
Mondo
Mondo's reply05 Dec 2022, 08:45
Official
Good day Thabo,
 
Thank you for taking the time to write to us about your data query.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. Once we have an update, we will advise you.

Your Case Number is: RCO312487

Regards,
 
The Mondo Team
Mondo
Mondo's reply08 Dec 2022, 14:42
Official
Hi Thabo,

Trust you are well.

Please note that we are unable to change the deal that you are currently on.

As discussed with our Customer Care Team, you may return the device to your nearest MTN direct store.

Please note that the client must follow the below steps in order to return the device and to request a cancellation. 
  1. Kindly return your device to your nearest MTN Owned Store 
  2. The MTN direct store will provide you with an IRMS/cancellation reference number 
  3. Once you receive the IRMS/cancellation reference number, kindly contact us on *** or send us an email (***) providing us with the reference number 
  4. Once we receive the reference number, we will advise the customer of the cancellation process 
 If the MTN direct store is unable to assist you, kindly contact us on *** in order for one of our consultants to speak to the MTN consultant at the store.   Regards, 

The Mondo Team
Mondo
Mondo's reply14 Jan 2023, 11:38
Official
Good Day Thabo,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Cancellation Reference Number: SR# ***

Credit Reference Number: SR# ***

Adjustment Number: MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team

Mondo
Mondo's reply03 Feb 2023, 14:52
Official
 Hi Thabo,

Trust you are well.

Please note that MTN did credit your account, however, MTN charged you for the cancellation fee. Due to this, we have sent a new credit request to MTN.

We are awaiting feedback. We will send you communication once we receive a response from MTN.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team
 
Mondo
Mondo's reply16 Feb 2023, 09:51
Official
Good Day Thabo,

Trust you are well.

Please note that your MTN has passed a new credit to your account.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

We do apologize for the delay.

Regards,

The Mondo Team