Lezerene Sewpersad

Hi Lezerene Firstly I would like to apologize for being so upset earlier. I do understand that my frustration with this whole upgrade process was not caused by you directly and for that I do apologize. Being in the customer service industry myself, I am usually most calm and understanding in situations like this. I would like to thank you for the way you handled my concerns as you have most definitely turned and unhappy customer complaint into a satisfied customer compliment. Thank you for your patience, understanding and professionalism. It is not often that you find someone with these qualities when calling call centres which I really find a tedious process and try with my utmost to avoid doing. With your willingness to assist, I have learned that the number used to contact me for delivery was incorrect. I have spoken to Sinati @DSV who has assisted me. Thanks again for all you help.