RL
Rose L
1 reviews | Active since Jan 2019
21 Sept 2021, 09:32
Lairs and do not give corresponding and correct information.
They are *****. The information they give is false. The gave me dates of when my simcard was activated and when the service provider followed up then their dates change. HUGE mistake using them to take a contract. Delivery and activation was a nightmare.. My whole experience with them has been disappointing.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
21 Sept 2021, 09:40Hi Rose,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137983
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137983
Regards,
The Mondo Team
Mondo's reply21 Sept 2021, 09:40
Official
Hi Rose,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137983
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO137983
Regards,
The Mondo Team
Mondo's replyOfficial
21 Sept 2021, 16:20Hi Rose,
Trust you are well.
As discussed with Nicole, please note that we will refund you for the first month of your Telkom contract.
Kindly note that an email will be sent to you, with the information we require in order to process the refund.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that we will refund you for the first month of your Telkom contract.
Kindly note that an email will be sent to you, with the information we require in order to process the refund.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply21 Sept 2021, 16:20
Official
Hi Rose,
Trust you are well.
As discussed with Nicole, please note that we will refund you for the first month of your Telkom contract.
Kindly note that an email will be sent to you, with the information we require in order to process the refund.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that we will refund you for the first month of your Telkom contract.
Kindly note that an email will be sent to you, with the information we require in order to process the refund.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team