MM
Mthokozisi M

1 reviews | Active since Sept 2018

07 Aug 2019, 15:36

Lack of transparency from Mundo and telkom

I took up a cell phone contract from mundo on behalf of telkom and was not told that if a debit order bounces there's a penalty fee of R201 which is more than my contract amount firstly and secondly I have been making manual eft payments of the agreed amount but now have my services with telkom suspended due to the bounced debits does it make sense to pay R201 for a bonced payment that's resolved within 5 days after it bounced?

0
Replies (4)
Mondo
Mondo's reply07 Aug 2019, 15:42
Official
Good Day Mthokozisi, 

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply08 Aug 2019, 16:00
Official
Good Day Mthokozisi, 

Please note that you have been contacted and advised of the process when payments are involved.

Your query is resolved.

Should you have any further queries please feel free to email us or call us.

Kind Regards, 

Mondo Team 
MM
Mthokozisi M's update08 Aug 2019, 16:06
Reviewer Update
The query is not resolved mundo and telkom are a bunch of ************s, their sales scripts are designed to hide critical information so they can ****** people
Mondo
Mondo's reply21 Dec 2022, 12:00
Official