Lack of service.

Signed up for a new contract a week ago. Was told I will get my package soonest. Went to the website to enquire about my package and the system said application is finalized and courier service will contact me when to deliver. DSV is the courier service. 4 days later, called DSV and they told me they haven't received any package from MONDO to be delivered to me. Went back to mondo website and was told the same thing. I am failing to understand why would it take more than 5days to get a courier service to receive and deliver a package when everything has been finalized from MONDO. Did I just sign up for a ****py service that maybe doesn't exist or did will I just be paying for something that I won't be using. Someone or something at MONDO, MTN or DSV is not doing their job according. Improve your customer service MONDO because now MTN AND DSV are getting terrible remarks because of you.

I await feedback and my delivery.