Lack of information and communication

<p>1st they phoned me and offered me the package on behalf of telkom. Debited my account before anything. When I phoned they said they processing everything. Then 3 weeks later I received the package. Within 7 days i went to my nearest telkom and learnt that mondo had not correctly explained the package to me and that I was being ******. I also learned that I could not cancel this contract at telkom and that I needed to contact mondo which I did and I was told to return everything and I'd receive all my money back and the contract will get cancelled. Well....... That was all mid July,its now start of October and after phone calls and numerous emails with no responses they have now debited 2 monthly installments. End of Aug and Sept. This is totally unacceptable. </p>