1 reviews | Active since Nov 2023
LACK OF COMMUNICATION / EMPTY PROMISES
I got a call from Mondo on the 8th of November regarding an upgrade with MTN. I was thinking of cancelling my contract, but got offered an excellent deal I couldn't resist. I app**** for the iPhone 14 Pro Max and was approved immediately. After that I was promised that I would receive my device in 3-5 working days, nothing yet... I have been following up every week regarding my application and every time they just change the timeline. Saddest part is never once was I called from Mondo with an update regarding my application. We are into 3 weeks now and I was promised once again that I would receive it before the end of the week. If I knew that I was only going to get empty promises I would've rather just cancelled my contract.
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
We have been waiting for stock for a while now for the iPhone 14 Pro Max as it is in an extreme high demand. Once we receive the stock, you will be contacted to arrange delivery date and time.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
We have been waiting for stock for a while now for the iPhone 14 Pro Max as it is in an extreme high demand. Once we receive the stock, you will be contacted to arrange delivery date and time.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team